Kelsey, an intern this past fall in our Training and Employment Offices, wrote about her experience and what she learned during her time at The Broadmoor. Kelsey is originally from Michigan and tells us about her journey.
I bet you’re wondering how a girl from Holland, Michigan made her way to Colorado Springs, Colorado. For most people, accepting an internship means having a job for the next semester. For me, it meant moving 1,165 miles away from home and starting a journey that I will always remember. Approaching my senior year of college at Davenport University, I knew I needed an internship but wasn’t sure where to look. Over the summer, I talked to my cousins in Colorado Springs about my future internship possibilities and we made imaginary plans of me moving to Colorado, living with them, and working an internship there.
I searched for “HR Internship in Colorado Springs” multiple times on Google and an internship at a place called The Broadmoor kept popping up. The job description of working in the human resources office sounded just like what I was looking for. I browsed around on The Broadmoor’s website and saw its beautiful location right next to the mountains. I didn’t know those imaginary plans would become a reality within a month. I already pictured myself driving there each day, having the beautiful landscape ahead of me. I applied for the internship and was elated when I received a call to set up an initial interview the following Monday. I was so excited that they chose me to interview for the job! After a few phone interviews, I finally received the call offering me the position. I would start at the end of August and work until mid-November, in Training and Employment. I accepted!
Fast forward 3 weeks after packing and unpacking, an 18 hour drive and many good-byes and it was my first day at The Broadmoor! The first two days began with a packed orientation schedule going over policies, procedures, a tour of the resort, and most important of all, The Broadmoor’s Service Standards. After the first two days, I knew that I was somewhere great and the next three months were going to be unforgettable. For my first three weeks, I worked in the Training Office where I learned how to set up rooms for orientation classes, sign employees up for future training classes, developed content for social media, and wrote an article for the employee magazine. Working with the training team was a great start to my time at The Broadmoor.
They warmly welcomed me into their office and helped me get the hang of things. I hadn’t had previous experience in a training office, and now I have a new appreciation for the work they do on a weekly basis. While working with the Training Office I was assigned an important project. For the project I learned how to export a report from our hotel-wide operating system into an Excel spreadsheet. The report I exported listed all the employees at The Broadmoor, and which training classes they still needed to take. I formatted the spreadsheet so that the data would fit correctly and be easier to view. From this spreadsheet the training office is now able to have an easier view of employees and their training needs.
After three weeks, I left the Training Office and headed to work in the Employment Office. At my previous job in Grand Rapids, I was an assistant to the Recruiting Manager and was already looking forward to working in Employment. After my first day, I knew I belonged because I enjoyed my work all day long. The employment team welcomed me into their office and quickly began training me on their daily duties. Within the first week I learned how to sort applications each morning, enter applications into AS400, process termed employees information, distribute job openings lists, complete mail merges, and make initial interview phone calls. I was also trained by the HR Coordinator to cover her desk, which included answering the phone, making employee nametags, assisting with exit checklists, making ID cards, and assisting employees as they walked into the office. In the Employment Office, I was also trained to help in the orientation process of new employees. I learned how to take employees pictures and make ID cards, check in paperwork, and verify I-9 forms.
After a month in the Employment Office my Career Services Representative at school, The Broadmoor, and I agreed to extend my internship for the full semester, which meant I would be staying until December 18th instead of mid-November. As time went on the team trusted me with more projects. I made audits of all our applications, re-wrote letters, researched applicant tracking systems, made a new housing packet, audited the Operations job descriptions, assisted with reference check calls, and trained to conduct initial interviews. Being trusted with important tasks made me feel like a part of the team and not just a short-term intern.
One of the great experiences I had in the Employment Office was going on an international cultural trip with a group of our international employees to the Cog Railway up Pikes Peak. I had the opportunity to hike Pikes Peak a couple weeks after arriving to Colorado, so taking the Cog Railway to the summit was a new experience for me. It was great to be a part of the trip with the international workers and it was fun to see some of them experience snow for the first time! Not only did my months in the Employment Office give me more experience, but I’ve been able to form relationships that I know will last beyond my time at The Broadmoor.
A few months ago, I planned on moving out to Colorado Springs, working an internship at The Broadmoor and then moving back home afterwards. Now as my internship has come to an end, I’m staying in Colorado Springs and beginning another chapter in my resort career. I believe my great experience from The Broadmoor and help from my coworkers helped me move on to this great opportunity. I’ve said it before and I’ll say it again…..thank you thank you thank you to everyone who had a part in this great journey I had at The Broadmoor. This has surely been an experience I will never forget!