Sales/Conferences/Catering Intern—Summer 2015
By Lauren Schlenker
I have always been the type of person that lives for adventure and trying new things. I came out to Colorado with no family, no car, and no idea what to expect! I was ready to start this new adventure and I could not wait to see what the summer had in store for me.
To back track a little bit, let me start out with how this summer came to be. About a year ago, I was about to begin my freshman year of college. I went into school as an Undecided Business major, but hospitality had been on my mind as something that I was interested in pursuing. I quickly realized that hospitality is where I wanted to be, so I declared my major about halfway through the first semester of school. I had grown up in Virginia and lived there my whole life, so for the upcoming summer I wanted to get out, experience somewhere new, and begin my hospitality career. I went through the whole process of applying to the Broadmoor during my first semester and got the call that I had received the position of the Sales/Conferences/Catering Intern over winter break. Yay!!! I was so excited that I was offered to work at such a great property and I could not stop thinking about how great the summer would be! I knew that I was going to learn so much and I could not wait for this opportunity to begin.
I was only home for just short of two weeks before I had my bags packed and a plane ticket in hand! I was about to move across the country by myself for the whole summer. Ahhh I was so nervous but I knew it would be an amazing experience. I had never been to Colorado before so I could not wait to see it! IT WAS BEAUTIFUL! I was absolutely breath taken by the scenery. When I pulled up to the front entrance and I saw the hotel nestled between the mountains, I knew I had made the right decision.
My internship consisted of four different departments which could not have been more perfect because I still don’t know what area of hospitality I want to go into. So, I got to experience a little bit of everything which I feel has really opened my eyes in this industry. My first department was catering. I spent my first four weeks of the internship here. I was able to attend different meetings and I got a real insight on how this department worked. My favorite part was getting to work the weddings on the weekend with my manager. I have major wedding goals after seeing what the Broadmoor puts on! One weekend we even had three weddings all in the same day, including a 350 person wedding. I also was able to get trained on the Delphi program. Having this knowledge not only helped me with catering but the rest of my internship as well.
The second department that I was in was EMM. EMM was my favorite department of the summer because I felt that I learned so much and everyone was so great! I had a lot of hands on experience and I was working directly with guests for the whole two weeks. I was in EMM over the Fourth of July, so I got to work with some of the VIP Guests and watch the fireworks. Seeing Broadmoor fireworks was the best way to spend the holiday. I’m so sad that I only got to be there for two weeks, but I learned so much in such a short time.
The past two weeks flew by, so I knew the next two would also. Next, I began in conference concierge. I made sure to count my steps during my time in this department and I was hitting at least 10 miles a day! We did so much walking!!! I always wore heels in the other departments, so everyone was constantly making sure that I knew to wear my flats! I love talking to people and working directly with the guests, which made conference concierge great because I was always around the hotel.
My fourth and final department was sales (yay back to wearing heels again)! With sales being in a different building I was excited to see not only a new department but also to work on a new side of property. I was able to attend a planning visit while in sales, which was a really neat experience. It’s fun to see how everything comes together for each sale and everything that goes into it. I also was able to see The Broadmoor’s new property, Seven Falls! Ending with sales was a great way to finish up my internship.
Since it was my first time in Colorado, I had to do a lot of exploring! I tried to make sure that I did everything that I wanted to do while I was here. I was able to hike 12.6 miles to the top of Pikes Peak, hike the Manitou Incline, explore the town of Manitou, try a bunch of Broadmoor restaurants, and so much more!!!
I met so many wonderful people while being here and made friendships that I know will last. Everyone that I worked with taught me so much. I learned more in a ten week period than I ever thought I could. I am very grateful for the experience that I was able to have while interning at The Broadmoor. I am so sad to be leaving and I know that these goodbyes will be very hard, but I can’t wait to come back and visit! Ah I am getting so sad writing this final paragraph! I will never forget my time at The Broadmoor and everything that came with this internship. I know for a fact that hospitality is the right thing for me, and this opportunity has only made me more excited to see what my future in Hospitality holds. THANK YOU BROADMOOR FOR A WONDERFUL EXPERIENCE!